Frequently Asked Questions
We have been providing cost-effective and dependable options for mobile housing and storage solutions since our inception. For additional details, please refer to our “about us” section. With outstanding customer ratings and being a family-owned and operated enterprise, we take pride in our unwavering commitment to delivering exceptional personalized service. Our proven history demonstrates our reliability in delivering your items punctually and in optimal condition, and in the rare occurrence of an error, we take full responsibility and rectify it promptly.
We offer shipping services to customers across the United States and internationally, with all our containers originating from our port.
We invite you to schedule an appointment to visit our headquarters, where you can meet our experienced team and have an in-person discussion about your accommodation and storage needs. One of the advantages of working with us is that we maintain substantial stocks of both rental and sales cabins, containers, and flat packs, unlike many other companies. As we are not solely located at a port, you may even have the opportunity to personally select your own cabins and containers from our inventory, as long as safety regulations permit. If you wish to physically view the containers, kindly ensure that you wear sturdy boots in compliance with health and safety guidelines.
For the most accurate quote and comprehensive product information, we recommend visiting our website at https://highburyshippingcontainers.com/contact/. There, you can explore our wide range of hire and sales products, ask questions, and access valuable information. Once you have identified the items you are interested in, you can add them to your cart and conveniently place an online order for sale products. For hire items, you also have the option to order online or submit an enquiry for further assistance.
Similar to standard online shopping practices, we require full payment in advance for all purchases. For new hire customers, and subject to a credit search, we typically request payment in advance for delivery and collection costs, as well as the first four weeks’ hire. Once a satisfactory payment history and credit rating are established, you may be eligible to request a 30-day account. If you are a large business, we may be able to set up an account promptly, depending on your credit score. Please feel free to discuss payment options with your Sales Advisor or contact us directly at sales@highburyshippingcontainers.com. We are here to assist you in finding the best payment arrangement that meets your needs.
We are committed to ensuring your utmost satisfaction with your purchase. In the unlikely event that you are not completely satisfied, we offer a refund or exchange option within 30 days of the purchase date, in accordance with the conditions outlined in our refund and returns policy. Your satisfaction is our top priority, and we strive to provide excellent customer service and support throughout your purchasing journey. Please review our policy for further details on the refund and returns process, and do not hesitate to contact us if you have any questions or concerns.